DISTANCE SELLING REGULATIONS - We know and understand the regulations regarding distance selling. You have 7 working days to cancel the contract in writing and return any part for a full refund even if the product has been correctly supplied.The exceptions to this are for goods specially ordered for you and electrical/electronic items where the seal has been broken. Notification of your intention to return the part must be made in writing, telephone cancellation will not be accepted. Return of goods will be your responsibility and you will be liable for the cost of returning by recorded delivery method.
We endeavour to hold a comprehensive stock level of parts, including many obsolete parts, and offer the best price possible for goods, including promotional prices. For this reason, where an item in not held stock has to be specifically ordered on your instructions; the order may not be cancelled unless there are exceptional circumstances, as we are unable to return special order parts. For this reason, we reserve the right to request a non-refundable deposit for parts that are specially ordered for you. Any cancellations for parts or work should be made in writing, we reserve the right to charge an administration fee of 25% for workshop time booked and not cancelled within a reasonable time period.
Parts which have been correctly supplied, will incur a 20% Handling Fee if returned for credit. Return carriage/postage is your responsibility and must be returned by recorded delivery method.
NON-STOCK PARTS ordered specifically for you, will not be able to be returned and will be charged for.
ECM/Electrical parts will not be accepted for return/refund if opened from sealed packing.
SURCHARGES - Surcharge will be made on Exchange Units. When the old units are returned, the Surcharge will only be refunded on the understanding that the old units are fit to be remanufactured and are of the same part as has been supplied.
DEFECTIVE GOODS - In the unlikely event of you receiving defective goods, they should be returned unused and as soon as possible (within 30 days) for a replacement or full refund including postal expenses.
We cannot accept used and damaged goods for a refund unless there is an obvious defect.
