PAYMENT OF GOODS & SERVICES Goods and services must be paid for on or prior to collection. Title to the goods/services supplied will remain within this company until payment for them has been satisfactorily received. We reserve the right to request a non-refundable deposit for Parts that are specially ordered for you. We accept the following credit/debit cards – Visa, MasterCard, Visa Debit, Connect, Maestro and Amex. We reserve the right to refuse payment by credit card for certain items such as cars. Credit charge of 2% may be applied. Electronic payment may be made directly to our bank account by prior arrangement. We do not accept payment of cash directly into our account. Personal Cheques will only be accepted with a current, valid Cheque Guarantee Card to cover the amount of the cheque. All funds must be cleared through our bank prior to release of goods. Business cheques accepted by prior arrangement. Payment by Cash - It is the policy of this company to accept a maximum of £8000.00 (eight thousand pounds only) including VAT in cash, against any one transaction. We do not accept payment of cash directly into our account.
ORDERING & CANCELLATION We endeavour to hold a comprehensive stock level of parts, including many obsolete parts, and offer the best price possible for goods, including promotional prices. For this reason, where an item in not held in stock and has to be specifically ordered on your instructions, we reserve the right to request a non-refundable deposit for parts that are specially ordered for you. As we are unable to return special order parts to Lotus Cars, we request that you do not ask us to order items for you unless you definately want the item. We cannot offer the best prices and discounted prices if we are carrying unwanted, special order parts and are sure you understand the reasoning behind this request. Please note - special order parts may take longer than 28 days to supply but we will endeavour to keep you updated on expected due dates, as and when received from the supplier. Cancellation – Any cancellation for parts or work should be made in writing within 14 days - Returns/Refunds Policy below. We reserve the right to charge an administration fee of 25% for workshop time booked and not cancelled within a reasonable time period.
RETURNS/REFUNDS POLICY Parts that have been specially ordered for you cannot be returned for credit. We reserve the right to request a non-refundable deposit for Parts that are specially ordered for you. Return carriage/postage is your responsibility.
NON-STOCK PARTS - If the part is not showing in stock, please do not ask us to order it for you as we are unable to return unwanted parts to Lotus Cars. We endeavour to provide the best possible prices for parts and are sure you will understand that we are unable to do this if we are carrying unwanted, special order parts. Please note - special order parts may take longer than 28 days to supply but we will endeavour to keep you updated on expected due dates, as and when received from the supplier.
ECM/ELECTRICAL PARTS will not be accepted for return/refund if opened from sealed packing. ECM/Electrical parts maybe damaged by fitting to your vehicle. All sealed parts will have been tested prior to despatch.
SURCHARGES - Surcharge will be made on Exchange Units. When the old units are returned, the Surcharge will only be refunded on the understanding that the old/exchange units are fit to be remanufactured, are of the same part as has been supplied and returned within 60 days. In the unlikely event of you receiving defective goods, they should be returned unused and as soon as possible (within 30 days) for a replacement or full refund including postal expenses. We will not be held responsible for any other costs incurred or implied. We cannot accept used and damaged goods for a refund unless there is an obvious defect.
SHIPPING TERMS and CONDITIONS NEXT DAY DELIVERY - most orders will be despatched for next working day delivery, where available, by the most economical method of carriage, subject to order being confirmed by 12 noon. This will be calculated on a weight/volume basis. Carriage prices quoted are for UK mainland - excluding Scotland, Highlands & Grampians and Wales. Prices for IOW, Northern Ireland, Republic of Ireland and Channel Isles on application. All carriage prices will be confirmed prior to despatch. Please ensure you will be at the agreed delivery address to receive goods and check for damage before signing for the goods. No claims may be made for damage to goods in transit unless notified at time of delivery and if the goods have been signed for as received in good condition. We reserve the right to pass on any charges incurred if the courier is unable to deliver to you as arranged and has to ‘card’ your address. We will not be responsible for expenses incurred or implied relating to late or non-delivery of goods. Please note that all glass items are not insurable and sent at customers' own risk.
INTERNATIONAL/OFFSHORE ORDERS: We will endeavour to obtain the best price, most secure and fastest method of delivering your order. A quote will be obtained for you prior to despatch and confirmed via e-mail or fax. We cannot guarantee delivery dates or schedules and will not be held responsible for delivery failure or any expenses incurred or implied.
INSURANCE - Insurance taken out on delivery of goods will only cover loss or damage. It does not cover any costs incurred or implied relating to late or non-delivery of goods. If you are unsure of which carriage rate to choose when ordering parts on the website (ie, weight or volume), please select last option and we will advise carriage charges by email.
Please note that all glass items are uninsurable and sent at customers' own risk.